FAQ
What is metal clay, and how is it used in jewelry making?
Metal clay is a crafting material made of tiny particles of metal (like fine silver) mixed with an organic binder and water. It can be shaped and sculpted like clay, and when fired in a kiln, the binder burns away, leaving behind solid, pure metal. This process allows for intricate and customizable designs in jewelry.
Is metal clay jewelry durable?
Yes, jewelry made from metal clay is very durable once fired. Fine silver metal clay results in 99.9% pure silver, while sterling silver clay is 92.5% silver alloyed with other metals for added strength. Proper firing ensures your jewelry is strong enough for everyday wear.
Is metal clay environmentally friendly?
Yes, metal clay is an eco-friendly material. It often uses reclaimed or recycled precious metals, making it a sustainable choice for creating jewelry. By choosing metal clay jewelry, you're supporting environmentally conscious craftsmanship.
Shipping questions
What are your shipping options and delivery times?
All orders will be processed the next business day. You are responsible for shipping fees. Please see our Shipping Policy for more information
Do you offer international shipping?
We do not currently ship internationally, but we are working on expanding our shipping options. Stay tuned for updates as we plan to offer international shipping in the future!
How can I track my order?
You can check the status of your order on the order status page. This page provides real-time updates if the order is shipped with a supported carrier.
Returns questions
What is your return policy for handcrafted jewelry?
We have a 30-day return/refund policy, which means you have 30 days after receiving your item to request a return/refund. Please visit our Refund Policy for more information.
How do I initiate a return or exchange?
To start a return, you can contact us at staceyhdesigns@gmail.com. Please see our Refund Policy for more information.
Are there any items that are non-returnable or require special conditions for returns?
Yes, certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns or exchanges on sale items, gift cards, or one-of-a-kind jewelry pieces.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.
